Cancellations made within the 5 hour window of your scheduled appointment will be charged 25% of the scheduled service price or a $25 flat fee, whichever is of greater value. If you do not call to cancel your appointment or do not show up for your scheduled appointment, you will be charged 25% of the full price of the scheduled service or a $25 flat fee, whichever is of greater value. If your payment information is stored in our system, we will charge your card on the day of your missed appointment, otherwise the charge will be added to your total bill on your next scheduled appointment.
If you are not present for your scheduled session during the first 30 minutes (unless having informed us you might be late), it will be construed by us that you are a “no-show”, and that time slot will automatically become available for someone else. Please note that should you arrive late for your treatment, your therapist may have to shorten the duration of your service so to not inconvenience other guests. Full rate would still apply in this instance.
We value the time of our clients and staff and have implanted this policy for this very reason. Missing an appointment without any notice causes loss in doing business with you but also potential business with other clients who would have otherwise been able to schedule an appointment for the same time slot.
Furthermore, some members of the staff work “on-call” and will travel to the spa specifically for your service. Because of this we are obligated to compensate our staff for their time as well as make up for lost revenue.
By scheduling an appointment with LC Spa, you agree to comply with our cancellation and late arrival policies set in place. All services require a credit card to guarantee a reservation so please have your credit card ready when booking. You will not be billed unless there is a cancellation or no show.