You can cancel online up to 24 hours prior to the appointment. Cancellations and No-Shows: Cancellations made within the 12 hours window will be charged 25% of the service price or a $25 flat fee, whichever is of greater value. If you do not call to cancel your appointment or do not show up for your scheduled appointment, you will be charged 25% of the full price of the service or a $25 flat fee, whichever is of greater value. If your payment information is stored in our system, we will charge your card on the day of your missed appointment, otherwise the charge will be added to your total bill on your next scheduled appointment.